Returns & Refunds Policy
Because our bouquets are handmade and prepared to order, we generally do not offer refunds or exchanges for change of mind, personal preference, or if you ordered the wrong item. Please read the product details carefully before purchasing.
1) Handmade & Colour Variations
Please note that slight variations may occur due to:
the handmade nature of each bouquet
lighting conditions and different screen settings (phone/computer)
minor differences in materials or colours from batch to batch
These minor variations are normal and do not qualify for a refund.
2) Damaged or Incorrect Orders
If your order arrives damaged, faulty, or you believe you have received the wrong item, please email us within 24 hours of delivery at [email protected] and include:
your order number
clear photos/videos showing the issue (including packaging if relevant)
We will review your request and, where appropriate, offer a suitable resolution such as a replacement, repair, or refund in line with Australian Consumer Law.
3) Returns & Exchanges
For hygiene and handling reasons, and because items are made to order, we do not accept returns or exchanges once an order has been delivered, except where required under Australian Consumer Law.
4) Cancellations / Reschedules
If you need to cancel or reschedule, you must contact us within 24 hours of placing your order.
Requests are subject to confirmation by us (especially if your order is already in progress).
A $30 service fee applies to approved cancellations/reschedules.
5) Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If your item is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund.